Emergency Support
At RIMSAMEX USA, we prioritize the integrity and security of your facility's data. Our commitment to transparency is as solid as our engineering.
RIMSAMEX USA, a leader in industrial HVAC solutions and predictive maintenance technology, is committed to maintaining the highest standards of data integrity and privacy. This comprehensive Privacy Policy describes how we collect, use, process, and protect information across our digital infrastructure, including rimsamex.com, our proprietary SAMI (Smart Asset Management Interface) platform, and our corporate communications.
This policy applies to all clients, facility managers, corporate partners, and residential estate owners within the state of Houston and beyond who engage with our services.
In the course of providing high-performance HVAC engineering and maintenance, RIMSAMEX collects three primary categories of data:
Data is integrated into our systems through three primary industrial-grade channels:
RIMSAMEX processes data solely to enhance the reliability and efficiency of your climate control systems. Specific purposes include:
As a proprietary digital twin technology, SAMI utilizes industrial-grade encryption (AES-256) for data at rest and TLS for data in transit. Access is restricted to authorized RIMSAMEX engineers and designated facility managers only.
Operational records are maintained for the duration of the service lifecycle of the HVAC asset to ensure a 100% visible service history as required by industrial audits.
In alignment with the Houston Data Privacy and Security Act (TDPSA), you have the right to access, correct, and delete your personal data, subject to contractual and legal retention requirements.
We implement a multi-layered security architecture including physical access control to our Houston headquarters, advanced firewalls, and regular data privacy training for all technicians.
For inquiries regarding your data or the SAMI platform privacy standards, contact us:
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